FlashyPrint produces custom, print-on-demand products made specifically for you from your own artwork and specifications. Because each order is produced to your exact instructions and has no resale value to anyone else, we do not offer general "change of mind" returns or refunds, and custom print orders cannot be cancelled once production has started.

If something comes out wrong on our side

If you believe an order arrived with an error caused by FlashyPrint — such as the wrong stock, wrong size, wrong finish, misregistration, or damage that occurred before the order reached the courier — contact us within the claim window below with your order number and photographs of the issue.

Reporting an issue does not automatically entitle you to a refund or reprint. We will review the cause and circumstances of every claim, including the artwork file, the specification ordered, and the photographs provided, and we will determine at our sole discretion whether the issue qualifies for a remedy, and if so, whether that remedy is a reprint, a partial refund, or a full refund. Not every claim will qualify.

Colour on screen is never a guarantee of colour in print

Your monitor or phone displays colour using light (RGB). We print using ink or toner on paper (CMYK). These are fundamentally different processes, and colour will never be identical between the two — this is a physical limitation of printing, not a production error. Differences between the colour you saw on screen and the colour that was printed are expected and are not, on their own, eligible for a refund or reprint. Uncoated stock also absorbs ink and prints noticeably softer and less saturated than coated stock; this is a property of the material, not a defect.

Other things that are not eligible for a refund or reprint

We check every file by hand before it prints, but we print what you approve. In addition to colour differences described above, the following are not covered:

• Typos, wrong phone numbers, wrong dates, or other errors present in the artwork file you supplied or approved
• Content that appeared correctly on a proof you approved — approving a proof means you have reviewed and accepted that content, including any errors in it
• Low-resolution images or files we flagged as a potential problem, where you asked us to proceed anyway
• Natural variation in paper stock, material, or ink lay between production runs
• Minor variance in trimming or cutting within standard industry tolerance
• A change of mind about size, stock, finish, or quantity after production has started
• Damage that occurred after the order was delivered

Claim window

Claims must be reported within 5–7 days of delivery, with your order number and photographs of the issue. Claims made after this window will not be eligible for any remedy.

If a refund is approved

If, after review, FlashyPrint approves a refund, you must return the entire quantity of the order — not a partial quantity — in its original, unused, unaltered condition, using instructions we will provide. Refunds are not issued for orders, or any portion of an order, that has already been used, distributed, installed, or altered. A refund will not be processed until the full returned quantity has been received and inspected.

Cancellations

An order can be cancelled for a full refund any time before it enters production. Once an order is in production, materials have been consumed specifically for that job and it cannot be cancelled or refunded.

How to make a claim

Contact us at info@flashyprint.com with your order number and photographs of the issue within the claim window above. See our full Returns & Reprints policy for details.