Returns & Reprints

Custom print is different from ordinary retail

Everything we make is produced specifically for you from your artwork. There is no shelf to put it back on and no second customer for two thousand flyers with your phone number on them. So custom print is not covered by ordinary change-of-mind returns, and no printer in this industry offers that.

What we do cover is our own mistakes, and we cover them properly.

If we print it wrong, we reprint it

If the finished job does not match the file you approved, or the specification you ordered, we reprint it at no cost to you. That includes the wrong stock, the wrong size, the wrong finish, a colour that is materially off, misregistration, or damage that happened before it reached the courier.

You do not pay twice for our mistake, and we do not ask you to ship the wrong job back before we start the right one.

What we cannot reprint for free

We check every file by hand before it prints, but we print what you approve. We cannot cover:

• Typos, wrong phone numbers or wrong dates in the supplied artwork
• Low-resolution images we flagged and you asked us to print anyway
• Colour shift from artwork supplied in RGB rather than CMYK, where we raised it and you approved
• A change of mind about size, stock or finish after production has started
• Damage after delivery

If we spotted a problem and told you about it before printing, that conversation is on record — that is the whole point of the file check.

Colour, and being realistic about it

Screens emit light and paper reflects it, so a colour on your monitor will never match ink exactly. Uncoated stock absorbs ink and prints softer than coated. These are properties of the process, not faults. If exact colour matters to your brand, ask us before you order and we will tell you honestly what is achievable on the stock you have chosen.

How to raise a problem

Contact us within 5–7 days of delivery with your order number and photographs of the issue. Photographs matter — they let us tell immediately whether it is a press problem, a file problem or courier damage, which means we can fix it the same day instead of asking you twenty questions.

Cancellations

An order can be cancelled for a full refund any time before it enters production. Once it is on press the materials are consumed and it cannot be cancelled. If you need to stop a job, contact us immediately rather than emailing — speed genuinely matters here.