What do you need help with?
Most answers are below. If yours is not, call us or write and a person will pick it up.
Wondering where your order is? Find my order
Where is my order?
Sign in with the email address you used at checkout and we will send you a code - there is no password to remember, and orders placed with that email show up even if you never made an account. Your shipping confirmation also carries a live tracking link.
Questions people ask most
Open one to read the answer. Nothing here opens a new page unless there is more detail worth reading.
Where is my order?
Sign in with the email you used at checkout - a code is emailed to you, no password needed - and the order and its stage are there. Every job goes through file review, then production, then ships with a tracking number emailed to you.
What the stages mean →Can I change or cancel an order?
Often, yes. Nothing goes on press until your file has passed review, so if you catch it early there is usually room to change it. Once a job is in production it cannot be stopped. Call rather than write if it is urgent.
How long will it take?
It depends on the product, the finish and the turnaround you choose, which is priced live as you pick it. Production time and transit time are two separate things, and it is the second one that usually catches people out.
Shipping and turnaround →How do I send my artwork?
Upload it while you are configuring the product, or choose to send it after checkout and we will email you a personal upload link the moment the order is placed. Production starts only once the file has passed review.
File setup guide →What file types do you accept?
A print-ready PDF is best. We also take AI, EPS, and high-resolution JPG and PNG. If you are not sure whether yours is ready, send it anyway - that is what the check is for.
What we check →What if my file is not print-ready?
We come back to you with what needs fixing before anything prints. Low resolution, missing bleed, RGB colour that will shift on press - those are the usual three.
Free artwork check →What size and bleed do I need?
It changes from product to product. As a rule, 0.125 inch of bleed past the trim and nothing important within 0.125 inch of the cut, but the setup guide gives the exact numbers per product.
File setup guide →Something arrived wrong. What now?
Tell us what is wrong and send a photo if you can - it is usually the fastest way to sort it. The returns page sets out what happens next.
Returns and reprints →Can you design it for me?
Yes. Describe what you want and our design team builds it, or fixes what you already have. You approve a proof before anything prints and the print-ready files are yours to keep.
Design services →Do you handle bulk or repeat orders?
Tell us the quantity and how often you reorder and we will price it properly rather than making you work it out from the product page.
Write to us →Do I need an account?
Not to find an order. Signing in only asks for the email you used at checkout and sends you a code - orders placed with that email show up whether or not you ever made an account.
What should I check before I order?
Quantity, size, finish and the date you need it in your hands. Those four are what people most often get wrong, and all four are cheap to change before a job goes on press.
Before you checkout →Still stuck? Call if it is urgent, chat if it is a quick question, or write to us and we will reply by email.
Call us
Fastest way to get a specification sorted, especially if you are not sure what you need.
800-686-8646or local 407-602-6032Live chat
Good for a quick question about stock, size or turnaround. Outside hours it turns into a message.
Write to us
Two short steps and we reply by email. Best if you want to lay out the details rather than talk them through.
Write to us