Design Services Terms

Last updated: 18 August 2026

These terms apply to design work you buy from FlashyPrint. They apply in addition to our Terms of Service, and where they conflict, these terms win for design services.

1. What you are buying

A design service is a fixed-scope service, not an open-ended engagement. You choose the piece you need, and a designer produces it from your brief. What you receive depends on which service you ordered, and is set out in section 2.

Included:

• An initial design, produced from your brief
• Two rounds of revisions
• Finished files, in the format set out in section 2 for the item you ordered
• Typical turnaround of three to five business days from receipt of a complete brief

We aim to get the design right the first time rather than working through a stack of alternatives. Where the first design misses what you had in mind, that is what the revision rounds are for, and where something has gone genuinely wrong we will work it out with you rather than counting rounds.

Not included, and quoted separately:

• Revisions beyond the two included
• A change of direction after a design has been approved
• Reworking the design for a different product, size, platform or format
• Full brand identity work beyond the single logo, such as a brand guideline document, stationery suite or secondary marks
• Copywriting, translation, photography, illustration and retouching
• Stock imagery, licensed fonts, music and licensed footage

Each service covers one piece. Ordering Logo Design gets you a logo, not a full identity system. Ordering Social Media Graphic gets you one graphic at one size, not a set.

2. What you receive, by service

Different pieces need different files. This is what is delivered for each service.

Print design, covering business cards, flyers and menus

Print-ready PDF, set up at the correct size with bleed and trim for production.

Social media graphics

Image files sized for the single platform and placement agreed in your brief. Resizing the same design for other platforms or placements is quoted separately.

Apparel artwork

Artwork prepared for the print method stated in your brief. Artwork set up for direct-to-garment printing is not interchangeable with artwork set up for screen printing, so tell us which before we start. Colour on fabric behaves differently to colour on paper, and the garment colour changes how the ink reads. We cannot guarantee a match to a screen or to a printed sample.

Logo design

Logo design includes scalable vector artwork. You receive the logo in vector format, together with the flat files. That is deliberate: a logo has to work on a sign, on a garment, on a website and on a vehicle, and only a vector file does all of those. You may give it to any other supplier you choose.

Motion flyers and advanced motion flyers

Delivered as an MP4 video file. Length and dimensions are agreed in the brief.

Project files, timelines and layered working files are not supplied. Music, licensed footage, stock video and third-party effects are not included in the price. Where you want any of those, either supply them with a licence that covers the use, or ask us to source and quote them separately. If you supply music or footage, you warrant that you hold the rights to it, and section 9 applies.

2.1 Editable source files

Other than the vector artwork supplied with a logo design, we do not supply editable source files, and they are not available for separate purchase. What you receive is the finished output. Please factor that in before you order, particularly if you expect to hand the design to another supplier later.

3. What we need from you

The turnaround above starts when we have a complete brief, not when you pay. A complete brief means your text content, your logo in a usable format, any images you want used and hold the rights to, your colour and style direction, and the product, size or platform the design is for.

Where we are waiting on you, the clock stops. A project we have heard nothing on for 30 days may be closed as complete, with any remaining revision rounds forfeited.

4. Revisions

A revision round means one consolidated set of changes, sent to us together. Sending changes one at a time in separate messages uses up rounds quickly, so please collect them before sending.

A revision is a change within the agreed direction. Asking for something fundamentally different from what was briefed is a new direction, not a revision, and is quoted separately.

5. Approval

When you approve a design, you are approving everything in it, including all text, spelling, numbers, dates, contact details and prices. We do not proofread. Approval releases the design to print, and errors present in an approved design are not eligible for a refund or reprint under our Refund Policy.

6. Who owns the design

Once the design service has been paid for in full, you own the final approved design as delivered, and may use it as you wish.

Two limits on that:

• Stock images, fonts, music and licensed elements are not transferred. Where a design uses licensed material it remains subject to that licence, and use outside the scope of that licence is your responsibility. Tell us before we start if you need a design built entirely from unlicensed elements.
• Our templates, design elements and building blocks remain ours. You own your finished design. You do not gain ownership of the components used to build it, and we may use those same components for other customers.

Ownership of a design is not the same thing as a right to use a name or mark. See section 7.

Until payment clears in full, we retain all rights in anything produced, and you may not use it.

7. What we do not warrant

We do not conduct trademark searches, clearance searches or availability checks. We do not warrant that any design produced for you is free to use, is not confusingly similar to another party's mark, or can be registered as a trademark.

This matters most on logo design. A logo is the thing most likely to end up on signage, vehicles, uniforms and packaging, and it is the thing most likely to attract a letter from another business claiming it is too close to theirs. Before you commit a logo to print, have it cleared by a trademark attorney. The cost of clearing it is a fraction of the cost of rebranding after a dispute.

We do not warrant that a design will achieve any commercial result.

8. Cancellations and refunds

Design work is labour that cannot be recovered once performed.

• Cancel before work starts and it is refunded in full.
• Cancel after a design has been delivered and the service is not refundable, because the work has been done.
• Where a project is cancelled after a design has been delivered, you have no right to use it.
• Dissatisfaction with a design, having used the revision rounds included, is grounds for a further quoted round rather than a refund.

9. Your artwork

Anything you send us for a design project is Your Artwork under section 5 of our Terms of Service. The rights warranty, the licence to us and the indemnity all apply to it.

10. Liability

Our liability for design services is subject to the limit in section 16 of our Terms of Service. To the fullest extent permitted by law, we are not liable for any claim arising from a third party alleging that a design produced for you infringes their rights.

Questions

800-686-8646 or our contact form.